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FAQ

FAQ

Question: Are all products on Skildow original and genuine?

Ans:     Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Skildow.

 

Question: Are all products on Skildow new and unused?

Ans:     Skildow normally offers new products from our sellers. However some of our sellers do offer refurbished items at a competitive price. It will be stated clearly on the product page if an item is a refurbished product.

 

Question: Are prices on Skildow negotiable?

Ans:     Prices on Skildow are not negotiable. Skildow has thousands of sellers who offer you the best prices and deals. For the best offers and promotions check our site and also follow us on social media.

 

Question: How can I find the right product on Skildow?

Ans:     You can start by visiting the products page and clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category.

If you know what you are looking for just type the name of the product or brand in our search bar at the top of the page and click Search.

 

Question: Why do I see different prices for the same product?

Ans:     Skildow has thousands of sellers and it is normal that same item is sold by multiple sellers. This allows you to choose your preferred seller considering their ratings and offer. When a product is sold by different sellers you will find the alternatives available on the product page.

 

Question: How can I check reviews/ratings of a product before buying?

Ans:     We recommend that all our customers check the reviews and ratings of an item before buying to know what other customers have said about the product and make an informed decision.

 

Question: How do I place an order?

Ans:     Shopping on Skildow is easy! Once you have found the product you want to buy just follow the steps below:

  1. Click on ADD TO CART to add this product to your cart
  2. Click on Cart in the top right corner
  3. Click on PROCEED TO CHECKOUT

Register an account or Login into your existing account by entering your Email and password >> Enter your shipping/billing information ensuring your address is complete and accurate >> Choose Delivery Method >> Door Delivery or Pickup Station >> Choose your preferred Payment Method >> Click on CONFIRM ORDER to complete your order.

Once your order is placed we will automatically confirm it or we will call you for confirmation in case we need more details. (Please note that this confirmation is a mandatory step before we ship your order).

You can check the status of your order anytime by logging into your account and going to My order section and click on see details to further track the status you can click on See status history

 

Question: Are there any hidden costs or charges if I order from Skildow?

Ans:     There are no hidden costs or charges when you order from Skildow. All costs are 100% visible at the end of the checkout process.

 

Question: How do I know if a product comes with free installation?

Ans:     Most of our sellers don't offer free installation unless specified. Please check the Product details section on the product page to know more about installation.

 

Question: How do I know if a product comes with warranty?

Ans:     If a warranty is offered on a product it will be displayed in the Delivery & Returns section on the right side of the product page. If a product is sold by multiple vendors the warranty period offered by each vendor may be different and will be displayed in the compare offers box.

When you shop on Skildow you can be rest assured that you can return your product in most cases within 15 days for Skildow Official Stores items and 7 days for other eligible items.

 

Question: How do I know if my order has been confirmed?

Ans:     We'll send you an email once your order has been confirmed. You can check the status of your order anytime by following the simple steps below:

  1. Log in to your Skildow account
  2. Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in)
  3. Click on Orders in the drop-down menu
  4. Click on SEE DETAILS to the right of the item
  5. This will show the status of your product

 

Question: How can I claim warranty for my product?

Ans:     You can claim warranty by presenting your product and the warranty card / Invoice at an authorized service center.

Please note that warranties are covered by sellers and different sellers may offer different warranties for each product.

When you shop on Skildow you can be rest assured that you can return your product in most cases within 15 days for Skildow Official stores items and 7 days for other eligible items.

 

Question: Where are the Warranty Service Centres located?

Ans:     Please refer to the service center details on the warranty card included with your product.

 

Question: I see that the warranty conditions for my product have changed on Skildow from the moment I purchased the product. Will this affect my warranty?

Ans:     Warranty terms for products may change over time. Rest assured you will be entitled to the terms listed on the warranty card at the time of purchase.

 

Question: I ordered a product under warranty but I did not receive a warranty card with my product. How do I get the warranty?

Ans:     In most cases you can claim warranty by presenting your product and Invoice at an authorized service center.

When you shop on Skildow you can be rest assured that you can return your product in most cases within 15 days for Skildow Official Stores items and 7 days for other eligible items. If your item is within the return window you can request for a return by going into My Orders.

 

Question: From when is the warranty for my product applicable?

Ans:     The warranty for your product starts from the date of order.

 

Question: There is mismatch in warranty terms between Skildow and brand website. What am I eligible for?

Ans:     Warranty terms for a product may change over time. Rest assured you will be entitled to the terms listed on the warranty card at the time of purchase.

 

Question: My payment was successfully processed but I did not receive an order confirmation. What should I do now?

Ans:     Not to worry you can check the status of your order anytime by following the simple steps below:

  1. Log in to your Skildow account
  2. Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in)
  3. Click on Orders in the drop-down menu
  4. Click on SEE DETAILS to the right of the item

If your order is showing as Invalid Unsuccesful or Cancelled we will automatically proceed with the refund to your Skildow Store Credit or back to source (depending on your bank) and update you by email once its initiated from our side.


Question: Can I change my shipping address after I place my order?

Ans:     You can request for a change if your order is not yet shipped.

 

Question: How long does it take to receive my product?

Ans:     The average delivery timelines are displayed on the product page but it also depends on your country/region/province/city.

You can check the status of your order anytime by following the simple steps below:

  1. Log in to your Skildow account
  2. Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in)
  3. Click on Orders in the drop-down menu
  4. Click on SEE DETAILS to the right of the item.

We also send regular updates on the progress of your order via emails on your registered email id App notifications/alerts on Skildow App and SMS's. We recommend that you update your current phone number and check your registered email to get the latest updates on your order and also download the Skildow App on your mobile phone.

 

Question: How can I track my order?

Ans:     You can check the status of your order anytime by following the simple steps below:

  1. Log in to your Skildow account
  2. Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in)
  3. Click on Orders in the drop-down menu
  4. Click on SEE DETAILS to the right of the item

We also send regular updates on the progress of your order via emails on your registered email id App notifications/alerts on Skildow App and SMS's. We recommend that you update your current phone number and check your registered email to get the latest updates on your order and also download the Skildow App on your mobile phone.

 

Question: How quickly can I get my order?

Ans:     We do our best to get your orders delivered by the promised date.

To get the fastest delivery we recommend that our customers choose Skildow Express items. You can check the status of your order anytime by following the simple steps below:

  1. Log in to your Skildow account
  2. Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in)
  3. Click on Orders in the drop-down menu
  4. Click on SEE DETAILS to the right of the item.

 

Question: My order is delayed. What should I do?

Ans:     You can be rest assured that we are doing all that we can to get your order to you at the earliest. The delay is possibly due to higher-than-normal volume of demand that we are currently experiencing.

You can check the status of your order anytime by following the simple steps below:

  1. Log in to your Skildow account
  2. Click on My Account in the top right corner of the Skildow page (Your name will appear here if you're logged in)
  3. Click on Orders in the drop-down menu
  4. Click on SEE DETAILS to the right of the item

 

Question: Can my package be delivered to an office address?

Ans:     Yes your package can be delivered to any address that suits you. Simply enter your preferred address as the delivery address when placing your order.

 

Question: Does Skildow deliver outside (Tier one city)?

Ans:     Skildow serves almost the whole nation of the earth country through its own logistics and external logistics partners. You can choose the available regions and cities at checkout.

 

Question: What are the delivery costs?

Ans:     Delivery costs are the costs incurred by Skildow and our logistics partners to bring your ordered items to the delivery addresses / pickup station indicated.

 

Question: Will somebody contact me before delivering the package to my location?

Ans:     Yes our delivery agent will contact you to confirm your availability and exact location. Also we will send you an email with details of the delivery agent when your package is out for delivery.

You can check the status of your order anytime by following the simple steps below:

  1. Log in to your Skildow account
  2. Click on My Account in the top right corner of the Skildow page (Your name will appear here if you're logged in)
  3. Click on Orders in the drop-down menu
  4. Click on SEE DETAILS to the right of the item.

 

Question: Can I pick up my item instead of having it delivered?

Ans:     Yes this option can be chosen at the time of ordering. You will be notified when your items are available at the pick-up location chosen for pickup.

 

Question: Which locations accept cash on delivery?

Ans:     Cash on Delivery is available in most locations across the country.

 

Question: Can I open my package before making a payment or reject/return my item to the delivery associate at the point of delivery?

Ans:     Payment has to be made before packages are opened. Not to worry when you shop on Skildow you can always return an item in most cases within 15 days for Skildow Official Stores items and 7 days for other eligible items. You can request for a return easily by going into My Orders section just follow the simple steps below:

  1. Log in to your Skildow account
  2. Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in)
  3. Click on Orders in the drop-down menu
  4. Click on SEE DETAILS to the right of the item
  5. Click on REQUEST A RETURN and select your return reason
  6. Provide more information in the box provided
  7. Click on REQUEST RETURN then
  8. Select Skildow Store Credit for Refund Method Selection and SUBMIT
  9. Select your Pick-up or Drop-off address for Return Method Selection
  10. Then click on SUBMIT

 

Question: I found the package open and the seal broken on delivery. What should I do now?

Ans:     You must refuse to accept the delivery of an open package as we will not accept returns of unsealed electronic products (unless for the defective reason).

 

Question: I have ordered several items but I have only received one item so far. What's up?

Ans:     Items from different vendors are shipped separately to ensure that there is no delay in fulfilling your order. Be rest assured that you will receive all your items within the delivery period mentioned on the product pages of each of these items.

Before confirming your order we will let you know the number of packages that will be delivered separately and their delivery times.

You can check the status of your order anytime by following the simple steps below:

  1. Log in to your Skildow account
  2. Click on My Account in the top right corner of the Skildow page (Your name will appear here if you're logged in)
  3. Click on Orders in the drop-down menu
  4. Click on SEE DETAILS to the right of the item.

 

Question: I missed the delivery. What happens now?

Ans:     Not to worry we will try to reschedule your order the next business day. We will make a total of 2 attempt to deliver the package before cancelling your order.

You can check the status of your order anytime by following the simple steps below:

  1. Log in to your Skildow account
  2. Click on My Account in the top right corner of the Skildow page (Your name will appear here if you're logged in)
  3. Click on Orders in the drop-down menu
  4. Click on SEE DETAILS to the right of the item.

 

Question: My package has been reported missing. What can I do?

Ans:     Sorry about that normally that doesn't happen. We suggest that you place a new order and we will try to get it you at the earliest.

 

Question: I have a complaint against the delivery agent who came to deliver my order. What should I do?

Ans:     We sincerely apologize for any inconvenience caused. Please contact us so that we can sort things out.

 

Question: I did not receive the invoice for my order. What do I have to do?

Ans:     A hard copy of the invoice will always be sent along with your order. If you have not received an invoice Contact us and we will request it on your behalf from the seller.

 

Question: I lost my warranty card. How do I get a warranty?

Ans:     Even if you've lost your warranty card you can still claim warranty by presenting your invoice at any authorized service center.

 

Question: If I place an order during a special event such as Black Friday or Mobile Week but I don't get it until four days later does the reduced price still apply?

Ans:     If your order was placed during the special promotion the price mentioned in order confirmation is all you have to pay.

 

Question: Can I buy as many items as I want during special events such as Black Friday or Mobile Week?

Ans:     We might put a restriction on some on-demand items so that everybody gets a chance to enjoy our amazing deals. These conditions will be mentioned on the product page and at checkout.

 

Question: Will the products I ordered be delivered on time for special events such as Black Friday Skildow Anniversary or Mobile Week?

Ans:     Skildow ensures that all items ordered during special events like Black Friday and Mobile Week are delivered within the delivery timeline as communicated on the product page. They may vary from the usual delivery timeline so check the product page delivery timeline information at the moment of the order.

You can check the status of your order anytime by following the simple steps below:

  1. Log in to your Skildow account
  2. Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in)
  3. Click on Orders in the drop-down menu
  4. Click on SEE DETAILS to the right of the item

 

Question: Does Skildow deliver abroad?

Ans:     Yes we do provide international delivery.

 

Question: How can I purchase items through Economy Postal Service?

Ans:     Skildow selects a range of items and vendors that meet the eligibility criteria for Economy Postal Shipping. If an item/order is eligible you will be able to choose this option as the delivery method at checkout.

  • This service is mainly available for certain low value products from selected sellers.
  • If you purchase more than one item per seller and if one of them is not eligible for Economy Postal Shipping then we will offer you the standard shipping which offers faster delivery times.
  • When the package is received in your country it will be delivered to you by the local postal service provider and not by Skildow. Since these items are shipped through postal providers at Skildow we have virtually no visibility on the status of your package.
  • The Economy Postal Service will try to deliver the package to your address but in exceptional circumstances may ask you to collect the item from their nearest office.
  • You may be required to pay additional customs duties on delivery.

 

Question: How do I cancel my order?

Ans:     You can now manage your orders online through My Orders section and request for cancellation return track your order and much more. Cancellation is possible only before your order is Shipped. Once the order is Shipped we cannot cancel however you can choose to reject the delivery of the item at doorstep.

To cancel your order please follow the simple steps below:

  1. Log in to your Skildow account
  2. Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in)
  3. Click on Orders in the drop-down menu
  4. Click on SEE DETAILS to the right of the item
  5. Click on SEE DETAILS to the right of the item
  6. Click on CANCEL ITEM
  7. Select a reason then SUBMIT

If your order is prepaid we will automatically process the refund once the item is cancelled and will contact you if any further details are required.

 

Question: What products can I return?

Ans:     When you shop on Skildow you can be rest assured that you can return your product in most cases within 15 days for Skildow Offical srores items and 7 days for other eligible items.

Note:

  • When returning an item ensure all seals tags and accessories are left intact and item is in it's original packaging. If you have created a password on the device you wish to return please ensure it is removed and reset to factory condition otherwise your return will be rejected.
  • In case of return for change of mind reason the item should be eligible for this reason and be sealed unused and in its original brand packaging otherwise your return will be rejected.

 

Question: What are the conditions for returning a product and what is the procedure?

Ans:     When you shop on Skildow you can be rest assured that you can return your product in most cases within 15 days for Skildow Official Stores items and 7 days for other eligible items.

Note:

  • When returning an item ensure all seals tags and accessories are left intact and item is in it's original packaging. If you have created a password on the device you wish to return please ensure it is removed and reset to factory condition otherwise your return will be rejected.
  • In case of return for change of mind reason the item should be eligible for this reason and be sealed unused and in its original brand packaging otherwise your return will be rejected.

 

Question: How can I return a product?

Ans:     When you shop on Skildow you can be rest assured that you can return your product in most cases within 15 days for Skildow Official Stores items and 7 days for other eligible items.

To return a product please follow the simple steps below:

  • Log in to your Skildow account
  • Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in)
  • Click on Orders in the drop-down menu
  • Click on SEE DETAILS to the right of the item
  • Click on REQUEST A RETURN and select your return reason
  • Provide more information in the box provided
  • Click on REQUEST RETURN then
  • Select Skildow Store Credit for Refund Method Selection and SUBMIT
  • Select your Pick-up or Drop-off address for Return Method Selection
  • Then click on SUBMIT

 

Question: Do I have to return all the items in my order if I want to make a return?

Ans:     No you do not have to return your entire order. You can return the specific item selected and the quantity you prefer to return.

 

Question: Ques: Do I have to return the free items if I want to make a return?

Ans:     Yes any free gifts or accessories received with your item/order must also be returned.

 

Question: Can I return my item after 7 days?

Ans:     When you shop on Skildow you can be rest assured that you can return your product in most cases within 15 days for Skildow Official Stores items and 7 days for other eligible items. However if you find a fault after the return period not to worry as it may be covered under warranty.

 

Question: I have requested for my product to be returned. What happens now?

Ans:     1. If you requested for a door pick-up our pick-up agent will call you to schedule a retrieval within 1 to 8 business days. There will be 2 attempts made to retrieve the item(s) and if not picked then return will be cancelled and you will have to place a new request.
- If you choose to drop-off at one of our drop-off stations please take the items you wish to return to the selected station within the next 3 business days. Else the return will be cancelled and you will have to place a new request.

  1. Once your item is picked and received by Skildow we will check the item as per the return reason given by you which may take up to 5 days and if validated we will initiate the refund which may take up to additional 10 days.

You can track status of your return anytime by logging into your account and going to My order sections and click on see details

 

Question: What happens if I miss all attempts to retrieve my article?

We hope that doesn't happen if the 1st attempt was missed then don't worry we will reschedule pickup soon. We will make 2 attempts in total to retrieve the item. If not retrieved the return will be cancelled and you will have to place a new request through My Orders section and request for return.

 

Question: I have made a request to return by home pick-up for a while but nobody has contacted me what should I do?

We sincerely apologize for this. If you requested for a door pick-up our pick-up agent will call you to schedule a retrieval within 1 to 8 business days. There will be 2 attempts made to retrieve the item(s) and if not picked then return will be cancelled and you will have to place a new request.

You can track the status of your return anytime just follow the simple steps below:

  • Log in to your Skildow account
  • Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in)
  • Click on Orders in the drop-down menu
  • Click on SEE DETAILS to the right of the item.

 

Question: Do I have to pay shipping costs to make a return?

There are no charges for shipping a product back to Skildow. However if you are returning a Skildow Global item as per our policy the shipping fees will not be refunded.

 

Question: My article was retrieved but I haven't heard from Skildow since what should I do?

Ans:     We do apologize for this. Once your item is picked it takes between 1 to 3 days to be received at Skildow returns centre. On receipt we will check the item as per the return reason given by you which may take up to 5 days and if validated we will initiate the refund which may take up to additional 10 days.

You can track the status of your return anytime just follow the simple steps below:

  • Log in to your Skildow account
  • Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in)
  • Click on Orders in the drop-down menu
  • Click on SEE DETAILS to the right of the item.

 

Question: How do I track the progress of my return?

Ans:     We will keep you updated by email and SMS about the status of your return and refund.
Once your item is picked and received by Skildow we will check the item as per the return reason given by you which may take up to 5 days and if validated we will initiate the refund which may take up to additional 10 days.

You can track the status of your return anytime just follow the simple steps below:

  • Log in to your Skildow account
  • Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in
  • Click on Orders in the drop-down menu
  • Click on SEE DETAILS to the right of the item.

 

Question: If my return is accepted how and when will I be refunded?

Ans:     Once your item is picked it takes between 1 to 3 days to be received at Jumia returns centre on receipt we will check the item as per the return reason given by you which may take up to 5 days and if validated we will initiate the refund which may take up to additional 10 days.

If your refund was processed through bank account your refund normally is processed within 3 to 7 days

You can track the status of your return anytime just follow the simple steps below:

  • Log in to your Skildow account
  • Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in)
  • Click on Orders in the drop-down menu
  • Click on SEE DETAILS to the right of the item.

 

Question: My returned item is not cleared for refund. What should I do?

Ans:     If your return is not cleared for refund then we will call you to explain the issue and send the item(s) back to you.

Please note that we will make 2 attempts to return the product to you. However after this we will cancel the return procedure and will keep the product with us for a maximum of 60 days for you to pick it up at Skildow warehouse after which it will be forfeited.

We always suggest our customers to accept the delivery of the return item and request for return again if not happy with the feedback.

 

Question: Skildow tells me that the bank transfer has been made but I still haven't received the money what should I do?

Ans:     Once we initiate the refund it may take up to additional 1-5 business days as per your preferred refund method for the money to reflect in your account. If your refund was processed through Skildow Store Credit your refund normally is processed within 3 days and might be already credited to your Skildow Store Credit account.

You can track the status of your return anytime just follow the simple steps below:

  • Log in to your Skildow account
  • Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in)
  • Click on Orders in the drop-down menu
  • Click on SEE DETAILS to the right of the item.

 

Question: I have received my refund: how do I use my refund for future purchases?

Ans:     Skildow store credit refund can be used on all Skildow platforms.

 

Question: I cannot see my refund but got an email with the subject Refund withdrawal?

Ans:     If you have paid using a bank card please be informed that the refund goes directly to the bank hence the reason for the email. But if you notice it's a fraudulent act or you have paid with other options please contact us.

 

Ques: What is a refund voucher?

Ans:     Skildow Refund Voucher can be chosen as a refund method. The value is equal to the amount eligible for refund. We highly recommend that you chose this option for refund as is the fastest way to get your money and shop again on Skildow.

You can use Skildow Refund Voucher as voucher code to buy any item. A refund voucher is valid for 180 days and this refund voucher can be used on several purchases until your balance is fully used and is 0.

 

Question: I bought a product on special offer or with a promotional code. How much will be refunded?

Ans:     For items purchased on sale the amount refunded will be the exact amount paid by you. In case of a Skildow Global item the shipping fees will not be refunded.

For example: If you purchased an item on sale for $20 while its original value was $40 we will refund you $20 i.e. the amount paid by you.

 

Ques: Do I also get refunded the shipping charge when returning a product?

Ans:     For all local items the refunded amount will also include the shipping amount you were charged. For all free shipping item the amount refunded will be all the exact amount paid by you. For all Skildow Global item the shipping fees will not be refunded.

 

Question: Why was my item redelivered to me instead of a refund?

Ans:     Returned items will be redelivered to you if we cannot verify your reason for returning it. For example a microwave returned for not powering-on will be tested extensively and if the claims are right a refund will be processed but if during the test it powers-on the item will be redelivered to you.

 

Question: Can I exchange my item rather than get a refund?

Ans:     At the moment Skildow does not offer replacement or exchange of an item. However you can return an item and request a refund to be processed as a voucher. This will expedite the refund and you can use the voucher to purchase a replacement on Skildow.

 

Question: I received something I didn't order. What now?

Ans:     Oops! We apologise for this error. When you shop on Skildow you can be rest assured that you can return your product in most cases within 15 days for Skildow Official Stores items and 7 days for other eligible items.

To return a product please follow the simple steps below:

  • Log in to your Skildow account
  • Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in)
  • Click on Orders in the drop-down menu
  • Click on SEE DETAILS to the right of the item
  • Click on REQUEST A RETURN and select your return reason
  • Provide more information in the box provided
  • Click on REQUEST RETURN then
  • Select Skildow Store Credit for Refund Method Selection and SUBMIT
  • Select your Pick-up or Drop-off address for Return Method Selection
  • Then click on SUBMIT

 

Question: What is Skildow Services?

Ans:     Skildow Services is our logistics services partners.

 

Question: What is Skildow Express?

Ans:     Skildow Express refers to items that are stored in Skildow warehouse which ensures very fast delivery no out of stock cancellations and highest standards of quality storage. Skildow Express items are delivered with the same shipping charges as the other products and does not require any subscription. Choosing Skildow express items ensures you get premium services without extra charges!

 

Question: Is Skildow Express available for all products?

Ans:     Skildow Express is only available for selected products. To find out if a product is available on Skildow Express simply look for the Skildow Express logo on the product page.

 

Question: Are there faster service options such as Skildow Express for returns?

Ans:     Our timelines for picking up your returned items are the same whether they are Skildow Express items or not.

 

Question: How do I pay on Skildow?

Ans:     You can choose from one of the available payment methods on Skildow listed below.

  • Pay on Delivery (Pay via POS or SkildowPay Post on delivery)
  • SkildowPay
  • SkildowCrypto
  • Credit/Debit Card
  • Voucher/Gift Card
  • You will be required to select your preferred payment option at checkout.

 

Question: What is Pay on delivery?

Ans:     Pay on Delivery (PoD) is a payment method where you can shop confidently on Skildow and pay for the item only at the time of delivery. With Pay on Delivery option you can pay via Skildow Pay on Delivery cash or with a valid Dollar bank card to the delivery agent and receive your order.

Note: Some products regions or pickup stations may not be available for PoD. Also in exceptional cases and based on your past purchase history you may not be eligible for PoD.

 

Question: What is Skildowpay?

Ans:     SkildowPay is a new and free online payment service that enables you to send payments online securely instantly and cost-effectively.

 

Question: How can I pay with my credit card?

Ans:     At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments. Please note that Skildow provides the utmost security on your payments.

 

Question: What currencies does Skildow accept?

Ans:     We only accept Dollar, and Cryptocurrencies (Bitcoin/Ethereum). Also all international bank payment card

 

Question: Are there any hidden or additional charges such as sales tax when I make a purchase on Skildow?

Ans:     There are no hidden charges when you make a purchase on Skildow. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash for the delivery.

Note: For International Payment via Credit / Debit card you may be charged a cross border fee by your issuing bank as our payment processor is based in USA. For information on the exact charges please contact your issuing bank.

 

Question: What is my card number expiry date and CVV/security code?

Ans:     When paying with Debit / Credit card on Skildow we will ask you for your 16 digit Card number and expiry date and CVV (Card Verification Value) / Security code. Please note that Skildow save your card information or CVV information unless you specify otherwise you will be asked to enter it each time you purchase on Skildow.

 

Question: What is a 3D Secure password?

Ans:     The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks. 3D secure password is an additional one-time password that you will be asked to enter on the payments page. This password is known only to you and is sent to you via email or text. This ensures that only you can use your card securely for online purchases.

 

Question: What steps does Skildow take to prevent card fraud?

Ans:     Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer's details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.

 

Question: Why was my credit/debit card declined?

Ans:     If you experience trouble completing payment through debit/credit card first thing to do is to make sure that your card is activated for online payments and that you have enough funds/ credit limit to complete the transaction. Your bank can help you verify these details and you can contact them directly.

Some cards issued outside USA may not supported on Skildow and may be declined due to security reasons. Remember that you can complete your order through Cryptocurrency (Bitcoin, Ethereum) and Pay on Delivery (PoD) which enables you pay at your doorstep or through other available mode(s) of payment (except for some very specific regions and pickup stations as well as for products shipped from overseas).

 

Question: Does Skildow offer payment in installments?

Ans:     Sorry we don't offer payment in installments at this moment.

 

Question: How do I use a gift card / voucher?

Ans:     It's simple! When you get to the payment stage at checkout simply enter the gift card / voucher code in the voucher box and click apply.

 

Question: My order value is more than the Gift Card / Voucher amount what do I do now?

Ans:     If your Gift Card / Voucher value is less than the order amount you will be asked to select an additional payment method to complete the payment.

 

Question: Why can't I see the cash on delivery option when finalizing the order?

Ans:     It could be due to any of the following reasons:

  • You have in your cart a shipped from abroad item or a digital product (ex: ticket coupons) which in most cases are not eligible for Pay on Delivery.
  • Your total cart value is less than the eligible amount.
  • Your delivery option (Location or Pickup Station) is not eligible for Pay on Delivery.
  • Pay on Delivery is currently disabled on your account base on your past purchase history with Skildow.
  • The item mandatorily requires prepayment before processing.

 

Question: How do I withdraw money from my Skildow account?

Ans:     Sorry! Skildow doesn’t offer money withdrawal at this moment

 

Question: Can I use two payment methods when ordering online?

Ans:     Sorry we only accept one payment method per order.

 

Question: Do I need an account to purchase from Skildow?

Ans:     No you don't need to have an account to shop on Skildow.

 

Question: How do I register as a customer on Skildow?

Ans:     That's easy! You can register as a customer on Skildow by following the simple steps below:

Visit our homepage

  • Click on Login in the top right corner of the Skildow homepage
  • Click on CREATE AN ACCOUNT with Email or Register with Facebook
  • You will be asked to provide some basic information.
  • Once you have provided the required information click on SUBMIT to complete the registration process.

We will send you an email to verify your account and welcome you to Skildow. Then you can start shopping from thousands of stores and millions of items on Skildow.

 

Question: Why do I have to provide my email address to register?

Ans:     Your e-mail address helps us to inform you in good time about your order. It also serves as a username and allows you to log in to your account.

 

Question: Can I add multiple email addresses to login to my account?

Ans:     To ensure that your account is always secure multiple email addresses cannot be added. However changing your current email address means changing your account.

 

Question: How do I add a new delivery address to my account?

Ans:     To add an additional shipping address to your account follow the simple steps below:

  • Log in to your Skildow account
  • Click on Your Account in the upper right corner of your screen (if you are logged in you will see your name there).
  • Now click on Address Book on the left side of the screen.
  • Click on ADD NEW ADDRESS then enter the details of the new address
  • Click on SAVE.

 

Question: How do I change my account password?

Ans:     To change your account password follow the simple steps below:

  • Click on Your Account in the upper right corner of your screen (if you are logged in you will see your name there).
  • In the Account overview area click on Change Password.
  • Enter the required information and click on Submit.

 

Question: I forgot the password to my Skildow. How can I access it?

Ans:     To retrieve your account password please follow the simple steps below:

  • Click on Login in the upper right corner of your screen.
  • Enter your registered e-mail address and click on the Forgot your password? button to get an email on your registered account with instructions on how to set a new password.

 

Question: Would my account be deactivated if I don't use it for a long time?

Ans:     We miss you when you don't visit us but we never deactivate your account unless you request it or for exceptional cases of customers with a very high order refusal rate.

 

Question: How do I deactivate my account?

Ans:     We hate to see you leave! You can leave your account on hold and come back whenever you want. However if you still wish to deactivate your account please contact our customer service for help.

 

Question: Skildow tells me that the bank transfer has been made but I still haven't received the money what should I do?

Ans:     Once we initiate the refund it may take up to additional 1-5 days as per your preferred refund method for the money to reflect in your account. If your refund was processed through bank account your refund normally is processed within 24 hours (?).

You can track the status of your return anytime just follow the simple steps below:

  • Log in to your Skildow account
  • Click on My Account in the top right corner of the Skildow homepage (Your name will appear here if you're logged in)
  • Click on Orders in the drop-down menu
  • Click on SEE DETAILS to the right of the item.

If you can’t find answer to your question don’t hesitate to contact us immediately!

Need help placing an order? contact us immediately!